We’ll always ask you to verify your identity when you sign in to your account on a device we don’t recognize.
Multi-factor authentication can’t be turned off, because it helps us protect your data and make sure you're really you.
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Your previous code expires when you request a new code, so use the most recent verification code you’ve received.Be sure to set up your email account to receive emails from our email address: You can get a new code sent to you by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call.Check your junk mail or spam folder to see if the email went there.It can take a couple of minutes for your code to arrive. What if I didn’t get a text, email, or phone call with my code? If you don't have access to the phone number or the email address associated with your account, fill out our account recovery form.If your email address has changed, choose Sign in a different way and select Text a code.If your phone number has changed, choose Sign in a different way and select Email a code.What if my phone number or email address has changed?
One of the most common ways we’ll verify your identity with MFA is by sending you a one-time passcode through email, text, or an authentication app. This means we’ll ask for additional info to make sure you’re you-which helps us protect your data. We always use multi-factor authentication (MFA) to verify your identity when you sign in to your account on a device we don’t recognize.
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